Showing posts with label HR. Show all posts
Showing posts with label HR. Show all posts

Monday, May 13, 2013

Second Chance

While Human Resources members may joke that employees can drive us to drink, the truth is many have to deal with the issues that alcohol brings to the workplace. This is a true story shared by an HR collegue.
At a manufacturing facility, alcohol is not only detrimental to the work quality, it takes lives. When she had an employee with a serious drinking problem, she had to take action.
All managers, and even the company President, wanted this person fired.
When she had "the talk" with the employee, however, she discovered that the onset of abuse was immediately after the death of a child, followed by an abandonment by a spouse. And now this employee of sixteen years will loose a job.
This HR person then did something unprecedented at the company. She got the President to extend a second-chance plan to the employee. The employee had six months leave to go through a rehabilitation program and then see how things went upon return to work.
If this didn't work, however, the HR person would need a new job as well.
In six months, the employee was back on the job, performing better than ever. There was a new lease on life. Within a year, the person became the company's model employee.
The company became known as one that really takes care of its employees and referrals poured in faster than job openings. Turnover dropped to an all-time low, even in the dregs of monotonous manufacturing work.
That second-chance employee brought a new positive attitude to the job, and it became contagious. Soon, new orders blossomed as their defects, rejections and quality claims plummeted to all-time lows.
The employee was awarded many accolades and achieved promotions in time as well, not once forgetting that "one more chance" given.
We can all change a life
Looking past the strife
~ESA
 

Beneath the Cover

In 14 years of Human Resources, I've collected my share of stories about candidate interviews.
I've seen a job applications completed in lipstick, eye liner and even a green crayon, despite there being pens in the reception area.
I've had a young man take out his cell phone, initiate a call to his friend, have a 20 minute conversation (during a 30 minute interview), and then ask if he got the job.
But the most memorable is the following story:

As a Recruiter at one company, I found the perfect candidate for an managerial position. Every one of the senior staff agreed after several phone interviews. His references were top notch. We hired him and asked when he could start.
The Texan said he and his wife could be in Connecticut to start his job Monday. They arranged for a local hotel to stay until they found a place, and headed out.
Monday came; the new hire didn't show.
He didn't call.
He didn't answer his cell phone.
On Tuesday, he was still a "no show."
By Wednesday, I had no choice. I called the "Number 2" candidate and gave him the job.
We all wondered what happened to the first choice. In the end, we concluded that he got a better offer elsewhere and we would never hear from him again.
Nearly a month later, the receptionist transfers a call into my office. "It's the no-show asking if the job is still open."
I was a little irked that he had the nerve to call after all this time of silence. I used my "official HR" voice to explain that since he didn't show, nor call, nor answer his phone, we gave the job to someone else. 
Then he told me why he didn't show that Monday...
Somewhere in Virginia, on the drive from Texas to Connecticut, his car was struck in a head-on collision with a truck. He had been in a coma all this time. His wife is still in the hospital.
He had the paperwork from the police, doctors and hospital ready to testify this was the absolute truth.
Now that he was out of work with massive amounts of medical bills, he was willing to take any job. It didn't have to be the manager's position, just any job to help pay the bills. I could hear him choke up begging me for a job.
Unfortunately, I had no job to give him...

There are times when we hear something completely different than what we expect to hear. We go into a situation belieiving we know the whole story.
There could be a different story beneath the cover.

What is under the cover
Of each person we find
Take time to listen
To find story behind

~ESA